Terms of Sale
Terms of Sale (Businesses and Consumers)
(1) Introduction
Please read these terms of sale carefully.
You will be asked to expressly agree to these terms of sale before you place an order for products from our website.
(2) Interpretation
In these terms of sale, “we” means The Glove Store Limited (and “us” and “our” will be construed accordingly); and “you” means our customer or potential customer for products (and “your” will be construed accordingly).
(3) Order Process
The advertising of products on our website constitutes an “invitation to treat”; and your order for products constitutes a contractual offer. No contract will come into force between you and us unless and until we accept your order in accordance with the procedure detailed below.
In order to enter into a contract to purchase products from us, you will need to take the following steps:
(i) you must add the products you wish to purchase to your shopping cart, and you will be asked to confirm your acceptance of these terms of sale. Once you have done this you can then proceed to the Check Out;
(ii) if you are a new customer, you must complete your Contact Information and Delivery Address details. You will be given the opportunity to save this information for future orders. If you are an existing customer, you must enter your login details;
(iii) you must then select your preferred shipping method from the options listed;
(iv) you must then choose your preferred method of payment. If you choose to pay by credit or debit card your payment will be processed by Shopify Payments. All transactions are secure and encrypted. Shopify is certified Level 1 PCI DSS compliant and this compliance extends by default to all stores powered by Shopify;
(v) you will then have the opportunity to review every aspect of your order and when you are happy that the details are correct you should select the 'Pay Now' button;
(vi) once we have checked whether we are able to meet your order, we will either send you an order confirmation by email (at which point your order will become a binding contract) or we will confirm by email that we are unable to meet your order. Your order confirmation will include an option to print a VAT Invoice;
We will not file a copy of these terms of sale specifically in relation to your order. We may update the version of these terms of sale on the website from time to time, and we do not guarantee that the version you have agreed to will remain accessible. We therefore recommend that you download, print and retain a copy of these terms of sale for your records.
The only language in which we provide these terms of sale is English.
Before you place your order, you will have the opportunity to identify whether you have made any input errors by checking the details on the ‘Payment’ page. You may correct any input errors or change any of the information you have entered before selecting the ‘Pay Now’ option to confirm your order.
(4) The Products
A detailed description of each product can be found in the ‘Products’ section of this website.
(5) Price and Payment
Prices for products are quoted on our website. The website contains a large number of products and it is always possible that some of the prices displayed on the website may be incorrect. We will verify prices as part of our sales procedures so that a product’s correct price will be stated on the ‘Payment’ page before you confirm your order and pay for the product.
The prices quoted on the website include Value Added Tax (where applicable). The amount of VAT due will be stated on the ‘Payment' page before you confirm your order and pay for the product.
Prices for products are liable to change at any time but changes will not affect contracts which have come into force.
In addition to the price of the product, you may have to pay a delivery charge which will be stated on the ‘Payment’ page before you confirm your order and pay for the product.
Payment for all products must be made by either Credit or Debit Card, PayPal, Apple Pay, Google Pay or by any method detailed on the website from time to time. Payment must be made upon submission of your order. We may withhold the products and / or cancel the contract between us if payment is not received from you in full in cleared funds.
6) Your Warranties
You warrant to us that:
(a) you are legally capable of entering into binding contracts, and you have full authority, power and capacity to agree to these terms of sale. Certain products advertised for sale on this website can only be purchased by customers who are over the age of 18. The relevant Product page is clearly marked where this restriction is in place. We make use of Age Verification software to verify both age and identity during the ordering process for these 'age restricted' products;
(b) the information provided in your order is accurate and complete; and
(c) you will be able to accept delivery of the products.
(7) Delivery Policy
We will arrange for the products to be delivered to the address for delivery indicated in your order.
We will use reasonable endeavours to deliver products on or before the date for delivery set out in our order confirmation or, if no date is set out in our order confirmation, within 7 days of the date of our order confirmation. However, we cannot guarantee delivery by the relevant date. We do however guarantee that unless there are exceptional circumstances all deliveries of products will be dispatched within 30 days of the later of receipt of payment and the date of our order confirmation.
(8) Risk and Ownership
The products will be at your risk from the time of delivery. Ownership of the products will only pass to you upon the later of:
(a) delivery of the products; and
(b) receipt by us of full payment of all sums due in respect of the products (including delivery charges).
Until ownership of the products has passed to you, you will possess the products as our fiduciary agent and bailee, and if you are a business customer you must store the products separately from other goods and ensure that the products are clearly identifiable as belonging to us.
We will be entitled to recover payment for the products even where ownership has not passed to you.
(9) Consumers: Returns Policy
This section applies to consumers, not business customers. If you are a business customer, the applicable returns policy is set out in section (12).
You may cancel a contract to purchase a product or products at any time up to 14 days from the date you received the relevant product or products (subject to the limitations set out below).
You will not have any such right insofar as a contract relates to: (i) the supply of products the price of which is dependent upon fluctuations in financial markets which we cannot control; or (ii) the supply of goods made to your specifications or clearly personalised.
If you cancel a contract on this basis, you must inform us in writing and return the products to us within 14 days from the date that you have notified us of the contract cancellation. The products must be in the same condition in which you received them. Products returned by you in accordance with this section will be refunded in full (including the cost of sending the products to you). However, you will be responsible for paying the costs associated with returning the products to us.
If you cancel a contract on this basis and you do not return the products to us, we may recover the products and charge you for the costs we incur in doing so. Similarly, if you return the products at our expense, we may pass that expense on to you.
(10) Consumers: Statutory Rights
Nothing in these terms of sale affects any statutory rights you may have as a consumer.
(11) Business Customers: Limitation of Warranties
This section applies only to business customers, not consumers.
We warrant to business customers that the products purchased from our website will:
(a) conform in all material respects to any applicable specification of such products published on our website / issued by us; and
(b) be free from material defects in materials and workmanship for a period of 1 year from the date of delivery of the products.
These terms of sale set out the full extent of our obligations and liabilities in respect of the products supplied to business customers hereunder. To the maximum extent permitted by applicable law and subject to the first paragraph of section (15), all conditions, warranties or other terms concerning the products which might otherwise be implied into a contract with a business customer under these terms of sale are expressly excluded.
(12) Business Customers: Returns Policy
This section applies to business customers, not consumers. If you are a consumer, the applicable returns policy is set out in section (9).
Products may only be returned to us with our prior agreement, at your expense, and in line with the ‘returns procedure’ set out in section (3) of our Returns Policy. Any products returned in contravention of this section will not be the subject of any refunds or replacements and you will continue to be liable for payment of the price of such products.
Where you return products to us in accordance with the provisions of this section, and in our reasonable opinion those products do not conform with the warranties set out in section (11), then you will be entitled to replacement products (where replacements are available) or, where we agree, a refund of the price paid in respect of those products (including all delivery charges).
(13) Refunds
If you cancel a contract and are entitled to a refund, we will usually refund any money received from you using the same method originally used by you to pay for your purchase. We will process the refund due to you as soon as possible and, in any event, within 30 days of the day we received your valid notice of cancellation.
(14) Force Majeure
In this section and section (15) below, “force majeure event” means:
(a) any event which is beyond our reasonable control;
(b) the unavailability of raw materials, components or products; and / or
(c) power failure, industrial disputes affecting any third party, governmental regulations, fires, floods, disasters, civil riots, terrorist attacks or wars.
Where a force majeure event gives rise to a failure or delay in us performing our obligations under these terms of sale, those obligations will be suspended for the duration of the force majeure event.
If we become aware of a force majeure event which gives rise to, or which is likely to give rise to, any failure or delay in us performing our obligations under these terms of sale, we will notify you forthwith.
We will take reasonable steps to mitigate the effects of any force majeure event.
(15) Limitations of Liability
Nothing in these terms of sale will limit or exclude your or our liability for: (i) death or personal injury caused by negligence; (ii) fraud or fraudulent misrepresentation; or (iii) any matter for which it would be illegal to limit or exclude, or attempt to limit or exclude, liability.
Subject to this:
(a) we will not be liable for any losses arising out of a force majeure event;
(b) we will not be liable in respect of any defect in the products arising from fair wear and tear, wilful damage, accident, negligence by you or a third party, use otherwise than in accordance with the manufacturer’s or our instructions or recommendations, or any alteration carried out by you or any third party; and
(c) if you are a business customer: (i) our liability in connection with any product purchased through our website is strictly limited to the higher of the purchase price of the relevant product and the replacement cost of the relevant product; and (ii) we will not be liable for any loss of income or revenue, loss of business, loss of profits or contracts, loss of anticipated savings, loss of data or waste of management or office time, or loss of goodwill or reputational damage.
(16) Business Customers: Indemnity
If you are a business customer, you hereby indemnify us and undertake to keep us indemnified against all and any liabilities, losses, damages, expenses and costs (including legal expenses and amounts paid in settlement of any demand, action or claim) arising, directly or indirectly, out of a breach by you of any of your obligations under these terms of sale.
(17) Contract Cancellation
We may cancel a contract to supply products made under these terms of sale immediately by written notice to you if you fail to pay, on time and in full, any amount due to us under the contract, or commit any material breach of your obligations to us under the contract.
If you are a business customer, we may cancel a contract to supply products made under these terms of sale if:
(a) you cease to trade;
(b) you become insolvent or unable to pay your debts within the meaning of the insolvency legislation applicable to you;
(c) a person (including the holder of a charge or other security interest) is appointed to manage or take control of the whole or part of your business or assets, or notice of an intention to appoint such a person is given or documents relating to such an appointment are filed with any court;
(d) the ability of your creditors to take any action to enforce their debts is suspended, restricted or prevented or some or all of your creditors accept, by agreement or pursuant to a court order, an amount of less than the sums owing to them in satisfaction of those sums; or
(e) any process is instituted which could lead to you being dissolved and your assets being distributed to your creditors, shareholders or other contributors (other than for the purposes of solvent amalgamation or reconstruction).
(18) Consequences of Cancellation
Upon the cancellation of a contract in accordance with section (17):
(a) we will cease to have any obligation to deliver products which are undelivered at the date of cancellation;
(b) you will continue to have an obligation where applicable to pay for products which have been delivered at the date of cancellation (without prejudice to any right we may have to recover the products); and
(c) all the other provisions of these terms of sale will cease to have effect, except that sections (8,11,12,15,16,18 and 20) will survive termination and have effect indefinitely.
(19) Scope of these Terms of Sale
These terms of sale do not constitute or contain any assignment or licence of any intellectual property rights, do not govern the licensing of works (including software and literary works) comprised or stored in products, and do not govern the provision of any services by us or any third party in relation to the products.
(20) General Terms
Images of products on our website are for illustrative purposes; actual products may differ from such images.
We will treat all your personal information that we collect in connection with your order in accordance with the terms of our Privacy Policy.
Contracts under these terms of sale may only be varied by an instrument in writing signed by both you and us. We may revise these terms of sale from time to time, but such revisions will not affect the terms of any contracts which we have entered into with you.
If any provision of these terms of sale is held invalid or unenforceable by a court of competent jurisdiction, the remaining provisions will remain in full force and effect, and such invalid or unenforceable provisions or portion thereof will be deemed omitted.
No waiver of any provision of these terms of sale, whether by conduct or otherwise, in any one or more instances, will be deemed to be, or be construed as, a further or continuing waiver of that provision or any other provision of these terms of sale.
You may not assign, charge, sub-contract or otherwise transfer any of your rights or obligations arising under these terms of sale. Any attempt by you to do so will be null and void. We may assign, charge, sub-contract or otherwise transfer any of our rights or obligations arising under these terms of sale, at any time providing where you are a consumer that such action does not serve to reduce the guarantees benefiting you under these terms of sale.
Each contract under these terms of sale is made for the benefit of the parties to it and is not intended to benefit, or be enforceable by, any other person. The right of the parties to terminate, rescind, or agree any amendment, variation, waiver or settlement under such contracts is not subject to the consent of any person who is not a party to the relevant contract.
Subject to the first paragraph of section (15) these terms of sale contain the entire agreement and understanding of the parties in relation to the purchase of products from our website, and supersede all previous agreements and understandings between the parties in relation to the purchase of products from our website; and each party acknowledges that no representations not expressly contained in these terms of sale have been made by or on behalf of the other party in relation to the purchase of products from our website.
These terms of sale will be governed by and construed in accordance with English law, and the courts of England and Wales will have non-exclusive jurisdiction to adjudicate any dispute arising under or in relation to these terms of sale.
(21) About Us
Our full name is: The Glove Store Limited
Our registered office is: 48 The Causeway, Chippenham, Wiltshire, SN15 3DD
Our principal trading address is: Unit 3B, Colyton Business Park, The Wheelers Yard, Colyton, Devon, EX24 6DT
Our Company Registration Number is: 6531113
Our telephone number is: 01297 551550
Our email address is: sales@theglovestore.co.uk
Our VAT Registration Number is: 974 4944 70